1Why choosing PT. Neho Global Trading?
  • We always seek to achieve the same goal: ensure a prompt and on-time delivery for every single shipment we handle.
  • Air carriers and trucking companies have a constant relationship with us. Indeed, we use our leverage to negotiate the best rates for these services.
  • Our sales and operation will perform different offers by choosing one that will optimize speed, costs and reliability.

  • In order to offer you a wide range of possibilities, we will provide you with different price estimates for the shipping process you need.
  • These prices will vary according to several criteria, depending on the destination, origin and the various shipping requirements (refrigerated shipment or transportation of dangerous goods).
2Why are the freight rates so volatile?
  • Moreover, even if the demand is impacted by period cycle, international freight is in constant growth. There might be a slowdown at some point of the year (usually around Christmas), but this is counterbalanced by an important increase at the beginning of each year.
  • The rates remain high because there are still problems of spaces for loading ships. The “peak season” is the period from May to November, there is a great demand for freight transport. In this period, you might expect higher rates as compared to slowdown periods.
  • Fuel is another crucial factor in the market, or what is called the Bunker Fuel Factor. It is often a possible surcharge that the carrier can charge when oil prices vary.

Another factor has to be considered: carriers can increase their rates when the cost of terminals increases with trade unions and / or problems of congestion. This additional fee that will be charged has to be included in your final “all in” quotation.

3What is a freight forwarder?
  • A freight forwarder is an organization able to handle exportation and importation process for companies (nationals or multinational), Individual and Association who aim to ship internationally.
  • As a freight forwarder, PT. Neho Global Trading doesn’t handle the freight itself. We act as an intermediary between the customer and all necessary transport services.
  • Sometimes these are complex transportation processes involving many companies across several countries with as many different laws to respect.
4What is a customs brokerage?
  • As clearance specialists, we manage and control the import of goods on behalf of our customers. This is what we call customs brokerage.

Every country sets up its own regulations when it comes to export/import flows of goods. Due to the dynamic nature of international trade, these rules are subject to frequent changes.

5So, what can PT neho global trading do to ensure a fast and efficient customs brokerage process?
  1. Go digital
  2. At the era of digital, many processes are moving towards digitalization.  We understood this trend since the very beginning, and is now updated with the latest technologies.

  3. Be diligent
  4. To ensure a hassle-free customs clearance, we make sure to stay updated to the latest regulations, ensuring proper paperwork, licenses, etc.

  5. Determine the type of cargo
  6. We make sure that your products are in full compliance with the import requirements. Whether you need to ship restricted items, hazardous products, or any other challenging good, we will make sure that your cargo is released.

  7. Find ways to reduce import costs
  8. If your products can benefit from tax exemptions or reduced import tariffs, we’ll make sure that you can benefit from it.

6What merchandise is considered “Dangerous Goods”?
  • Dangerous goods/hazardous materials are items with hazardous properties that can present a potential hazard to human health and safety.
  • Our dedicated team will check it all, and make sure your product’s category is following international shipping regulations.

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7Can I check the hazardousness of a product through labelling?
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8What can customer do to prevent delays and ensure a smooth process of the shipment?
  • To start with, be sure make all the necessary documents ready (packing lists, commercial invoice, The original B/L.
  • It must also be done on time, less than a week before your cargo arrives at the destination, documents with the necessary banks and you send them (the importer) or your buyer-consignee on the B / L (If you are the exporter).

  • This will be handled by customs, freight can be paid with the presentation of the original B / L. Sometimes it can happen that there are gaps between the buyer and the supplier and the goods are not paid. This will greatly slow down the process.
9Is it possible to release a cargo without presentation of the B/L?
  • The crucial role of a bill of lading, as a document of title, in international shipping cannot be ignored. A lot of problems may arise when delivering a cargo against one original bill of lading carried on board.
10How much does a container hold?
  • Regular containers come in two sizes: 20-foot and 40-foot in length. The 20-foot container has an approximate capacity of 1050 cubic feet.
  • The 40′ container has an approximate capacity of 2100 cubic feet. Specialized containers (hi-cube, refrigerated, open-top, etc.) are also available, you just have to ask us!

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11Is customer shipment automatically insured?
  • A: Shipping insurance can be purchased for 1% of the declared value of your shipment, and for 3% for personal effects. All shipments are insured for the declared value of the item(s).
  • While damaged or lost packages are rare, we recommend insuring each shipment in the unlikely event something does happen to your goods.
12What does insurance cover?
  • Insurance covers loss or damage of your goods. You can fill in the claim form in case of problems, based on the declared value of your shipment.
13Transport by Sea or by Air?
  • Q: If I send by sea road, will my delivery be made in time according to the terms of my customers or my own customers?
  • A: There are certainly “standard” delivery deadlines or “ways”, but these can vary. The time affects transit times, of course.  We can help you with your personalized service and your unwavering attention to our customers. Another way of insuring the expeditions in time is the delivery by air traffic.

  • Q: If I send by air, its more expensive?
  • A: Maybe, maybe not! It depends on several factors . The freight cost depends of the oil prices. We are in touch with international airlines company to get last prices in real time. We helped many customers with the expedition and the reception, and we can help you to avoid the expensive errors.

14Does size matter for air shipment?
  • Yes, in international shipments by air freight, we consider 2 things: the growth weight and the volumetric weight.
  • To provide a price on the request, we will base our offer on the greater weight.
15How is the volumetric weight calculated?
  • A standard formula is used. Give us the 3 dimensions (W*H*L) and we calculate it for you
  • Example : 
  • You have 3 boxes 50cm*70cm*40 cm, each boxes weight 15 kilos.
    The real weight is 45 kilos
    The volumetric weight is calculated based on 1 cbm = 167 kilo
    3* (0.5*0.7*0.4) = 0.42 CBM
    0.42 * 167 = 70, so you will be charge on 70 kilos..

16What is the maximum size or weight for air shipment?
  • There is no specific limit on international air freight.
17Are there any type of cargo that cannot be shipped via air freight?
  • Some goods cannot be shipped by air, especially when it comes to express shipping, such as lithium batteries or magnetic items.
  • Other goods are not prohibited, but only restricted.
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